In this story
How did Shippit help grow Homeground’s online sales
Homeground Coffee Roasters were looking for a solution that integrated with Shopify to help them solve the issue of manually entering in address details. Address details are so important in the delivery experience, so Homeground really wanted to:
- Eliminate manual address entry completely
- Reduce all address mistakes
- Despatch and deliver on the same day
Shippit’s Shopify integration
Homeground were impressed with the amount of time they were able to save per order when they switched to Shippit.
Shipping has a powerful integration with Shopify that uses all the information required to fulfil and deliver all online orders.
Customer satisfaction and retention
With access to new, faster courier services, Homeground was able to use quicker fulfilment features and seamless tracking updates to share better delivery experiences and increase their customer retention rate.
Director of Homeground, Elysia Tan states that majority of their shoppers are happy with their experience and they’re impressed with the speed of delivery:
“I would say the biggest advantage is that we can have recurring customers and customers coming back.”
More time to focus on other things
Homeground were able to slash 2-4 minutes off fulfilment times for each order. Shippit automatically syncs all the order information from Shopify, sends tracking information back into Shopify and automates tracking notifications saving Elysia and her team a lot of time.
“If you have to manually send an email and manually update order details it takes a lot of time.
We can now work on our pricing strategy rather than wondering if people will come pick up the parcel or manually copy/pasting order information.”
Homeground were also able to expand their product offering by increasing their SKUs from 65 – 150-180 in a matter of months.
No hard coding required for setup
With little knowledge on programming and hard coding, Homeground needed a solution that was fast and easy to set up.
Elysia’s states that they were up and running in just a few minutes;
“I think it was really fast and easy – it was just a click of a few buttons and we didn’t need anyone to do any hard coding.
We’re trying to scale our eCommerce operations, so if it required hard code it would have taken too much time – it’s actually very easy and fast with Shippit
Benefits of using Shippit
- Saved Homeground time. No more adding address details manually.
- Increased customer satisfaction. Access to faster courier services and better tracking updates increased Homeground’s retention rate.
- Fast setup. Homeground were able to start shipping in a matter of clicks. No hard coding required.
.webp)
